Sage has announced this week that Line 100 will reach its End of Mainstream Support on 30 September 2012.

Currently, Sage offer full Mainstream Support for Line 100, via SALP or Sagecover, which includes legislative software updates for customers. From the effective date of this change, 30 September 2012, Sage will be changing the type of support offered for Line 100.

 

At this time Sage will move into a phase of Extended Support meaning whilst Sage will still provide technical support, enable strings and the facility for existing customers to add users or modules to their systems, Sage will stop producing software updates related to Line 100, Sage will no longer guarantee that Line 100 will be legislatively compliant and will cease to offer support for Line 100 through the Mid-Market Developers Programme.

The table below shows the summary of the changes that Sage will be introducing:

 

 

Mainstream Support to 30 Sept 2012

Extended Support from Oct 2012 

Product available for sale (additional users/modules only, no new site licences)

 Yes

 Yes

Enable strings (provided to BPs for linked customers who meet the eligibility criteria)

 Yes

 Yes

Technical Support (provided to BPs for customers with a valid support contract)

 Yes

 Yes

Developer Support (offered to customers with an up-to-date subscription to the Sage Mid-Market Developers Programme)

 Yes

 No

Legislative Updates (provided by Sage to maintain legal/fiscal compliance)

 Yes

 No

Hot fixes/ Bug fixes/ Patches/ Service packs (provided by Sage for recognised defects)

Yes

No

Wish list/defect log (open for the registration of defects)

Yes

No

Why is Sage making these changes?

These changes will allow Sage to concentrate their Research & Development and Support resources on the Sage 200 Suite, which has more advanced software features and customisation tools, and which is Sage's primary solution for mid-sized businesses.

Line 100 started life at Sage in 1992 as the product of choice for mid-sized businesses requiring a sophisticated accounting business suite with highly customisable features (for example: multi-currency, multi-company, multiple stock locations and budgeting by cost centre and department) which could be tailored by BPs and Developers to meet customers' needs.

The product has since evolved into MMS (in 2003) and Sage 200 (in 2007) and many customers have migrated to these newer solutions, but there are still around 2,500 businesses using Line 100 today.

The technology platform upon which Line 100 was built is becoming more costly and difficult to support, and the operating systems which work with Line 100 are reaching the end of their respective life cycles. By introducing these changes, it will enable the Sage R&D and Support teams to focus on current and future technologies, and pave the way for the next generation of Sage 200.

At Uniq Systems, we are committed to ensuring our customers get the most benefit from their Sage systems - by working with you to prepare changes in supported software platforms, or forthcoming changes in Government legislation we can help you plan for the future.